''Sick Notes''

'Sick notes' are not required for the first 7 days of illness. If an illness continues beyond 7 days and you are unable to work, a sick note will be required. For less than 7 days illness your employer should provide you with 'Self Certification Form' to complete and return to them.

 

Call or Ask at Reception


Out of Hours
The practice is covered by an out of hours service (Primecare) which deals with the entire out of hours medical care. To contact this service directly please call         0330 123 9309

Appointments
70% of all GP appointments can be booked up to 4 weeks in advance.  The remaining 30% of GP appointments become available at 8am each day.  To book these appointments, please telephone on the day that you wish to be seen as near to 8am as you can

APPOINTMENTS AFTER 6.30

On a Monday evening we offer appointments with a Practice Nurse, Nurse Consultant and a GP from 6.30-7.30 - please see reception to book


ON-LINE BOOKING - you need to register (ask at reception) and then you can book up to 14 days in advance subject to availability

Walk in Surgery
Held at Hampton Dene Surgery - every weekday 9am-10.30am for minor illness or a single new problem - no appointment necessary


Blood tests
Please ring after 11am 3-4 days after your blood was taken. Some tests and investigations may take longer.



Opening Hours of the Surgeries

Cantilupe Surgery Monday—Friday 8am - 6pm (doors open at 8.30am and  close at 6.30pm)

Hampton Dene Surgery Monday—Thursday 8.30am-5pm (closed 12.45-145) Friday 8.30am 12.45

Appointment Availability

  • Cantilupe appointment times 8.40am-6pm
  • Hampton Dene appointment times 8.40-3.30pm

Times vary daily, please telephone either surgery and a receptionist will advise you

How to See a Doctor At the Surgery

70% of all GP appointments can be booked up to 4 weeks in advance.  Please ask the receptionist if you would like to do this.

The remaining 30% of GP appointments become available at 8am each day.  To book these appointments, please telephone on the day that you wish to be seen, as near to 8am as you can.

We hope that this will enable you to get an appointment with the GP of your choice.  However, at times of high demand and annual leave, this may not always be possible.  We shall always do our best to advise you when the GP you wish to see is next available or to offer you an alternative with another GP or Nurse Practitioner.

Pre-bookable appointments can also be booked up to 14 days in advance (subject to availability)  on-line - you need to attend the surgery and tell us you want to register for on-line booking and you will be given a unique username and password then click on this link online booking and follow the on screen instructions

Walk in Surgery - AT HAMPTON DENE SURGERY ONLY

This is available every week day from 9am to 10.30am.  It is for patients with minor illnesses or new problems only.  You do not need an appointment for this surgery - just go along and see the receptionist and she will book you in.  You may see our Nurse Practitioner or a GP and this varies day to day

 

The “on call” doctor
One doctor is “on call” every day. This doctor will have fewer appointments that day so that he/she can deal with urgent matters and give advice.

Appointment length
Appointments with doctors and nurses are routinely 10 minutes long. If you feel you need longer please request a double appointment

Intimate Examinations
If you wish to have a chaperone present, please mention this when making your appointment.

Second Opinion
You are entitled to seek a second opinion from another GP within the practice.  

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website