News:


Out of Hours
The practice is covered by an out of hours service (Primecare) which deals with the entire out of hours medical care. To contact this service directly please call            0330 123 9309

Appointments
70% of all GP appointments can be booked up to 4 weeks in advance.  The remaining 30% of GP appointments become available at 8am each day.  To book these appointments, please telephone on the day that you wish to be seen as near to 8am as you can

ON-LINE BOOKING - you need to register (ask at reception) and then you can book up to 14 days in advance subject to availability

Walk in Surgery
Held at Hampton Dene only - every weekday 9am-10.30am for minor illness or new problem only - no appointment necessary


Blood tests
Please ring after 11am 3-4 days after your blood was taken. Some tests and investigations may take longer.

Complaints

Complaints, Comments and Suggestions

We operate a complaint procedure as part of the NHS system. A Partner and the Practice Manager administers it and details can be obtained from any staff member.

We welcome comments and feedback on our service and you will find comment forms and a suggestion box at both surgeries. Occasionally we ask for patient feedback via questionnaires

Violent or Abusive Behaviour

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. Any incidence of violence in the practice is taken seriously and may result in police involvement.