The Care Quality Commission (CQC) makes sure hospitals, care homes, dental & GP surgeries and all other care services in England provide people with safe, effective, compassionate & high quality care and encourages these services to make improvements.
The CQC inspects services and publishes the results on its website. This practice will be inspected by the CQC at some stage. Patients will be invited via posters and comment cards in the surgery to give their opinion on the things we do well and things we could do better. On the day of the inspection patients will be spoken to by the inspectors as will staff and GPs; our processes and procedures will be observed and commented on.
Were you aware that you are able to rate the surgeries (Cantilupe and Hampton Dene) on the NHS choices website? Just go to the website type in whichever surgery you wish to comment on and on the right hand side of the home page is a "leave a review" icon.