Patients with long-term, complex medical conditions are entitled to a personalised care plan.
This plan collects together all the information that will be relevant to help you and/or your carers manage your condition at home.
This plan is written with your input and is signed by both you and your GP.
This plan is reviewed annually and certainly after any unplanned admissions to hospital or visits to Accident & Emergency to see if your care could be handled differently.
If you feel the care plan is not working, you can ask for a care plan review.
The Care Plan will be printed off for you to keep at home – make sure your family or carers know where it is in the event of an emergency.
The plan will also be stored within your computer medical records.
All the information in the care plan is private seen only by you and the people who give you care or support.
If you want someone else to be allowed to see the care plan you can say so.
Test Results
Use the NHS App to check your test results
The practice has a strict policy regarding confidentiality and data protection.
We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:
assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child’s hand will be anaesthetised (numbed) with a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body.
X-rays are a very effective way of detecting problems with bones, such as fractures.
They can also often identify problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract charges.
Examples include the following:
Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Mental Health Services
See a doctor or nurse practitioner for advice and referrals to the following services:
Community Mental Health Team Nurse: Holds a clinic once a week.
CBT & Psychological Therapies: Referral by doctor or self refer (Lets Talk Website)
Travel Vaccinations
There are some vaccinations which are FREE on the NHS. See the list below. These will be offered at the practice and you need to contact us 8-10 WEEKS before you travel so that we can assess what you need for your trip. Any immunisations you need must be given and courses completed at least 2 WEEKS before you travel so that they take full effect.. If we cannot offer you an appointment in that time frame, we will advise you to contact an external travel clinic.
We are no longer able to offer private travel vaccinations at Cantilupe or Hampton Dene surgeries. As i am sure you will understand, the nursing team need to focus on NHS care and caring for patients with long terms health related issues such as diabetes and heart disease, children’s immunisations and supporting the GP team.
Please see the NaTHNaC – Home (travelhealthpro.org.uk) for advice re NHS travel immunisation needs. If any of the immunisations below are required, please call us to book an appointment as soon as possible.
NHS Vaccinations
How Often Should it be Renewed for Travel?
Diptheria, polio and tetanus (combined booster)
Every 10 years – following initial course of 5 vaccines
Typhoid
Every 3 years – if needed for travel
Hepatitis A
Every 25 years – following 2 initial vaccinations
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Service Overview
Cantilupe offers a wide range of services and clinics.
Team members have different skills which allow us to provide care and support in the following areas:
If you would like to be seen regarding any of the following then please specify when making your appointment.
Heart Disease Sister Joanna Evans
High Blood Pressure Sister Joanna Evans
COPD Sister Cate Lamport
Asthma Sisters Sarah Lindley/Alex Perry & Cate Lamport
Minor Surgery Sister Sarah Lindley (Does not include cosmetic surgery)
Diabetes Alex Perry/Cate Lamport
Antenatal Care Midwife
Joint Injections Dr. Amy Larkins, Dr Andrea Williams
Dermatology Sister Joanna Evans/Dr Georgina Hobbs/Dr Mark Waters
Physiotherapy Lenneke Van Der Linden/Nicky Lewis
Home Visits
If you are too ill to attend the surgery a doctor can see you at home.
Please telephone Cantilupe Surgery (268031) before 11:00 if possible, the on-call doctor may speak to you to plan the best way of dealing with the problem.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit, there are also better facilities for examining and treating patients at the health centre.
Speaking to a Doctor on the telephone
If you feel that your problem can be dealt with over the telephone, the doctor will be happy to speak to you.
Telephone either surgery and the receptionist will advise you when the doctor is likely to be available.
If your problem is medically urgent, the receptionist will be able to contact the on call doctor for advice.
Please note our phone numbers are withheld when phoning out.
