Non-urgent advice: Patient Notice
Please give us a full 48 hours notice (two full working days) for processing and remember to take weekends and bank holidays into account.
Patients on long-term medication can order repeat prescriptions in a number of ways:
Patient Access for prescription ordering
We would like you to order your prescriptions online, or via your mobile phone.
Please print off and complete forms below and bring to either surgery with ID documents.
We will then send you a password to access the system.
Please email your request to firstname.lastname@example.org
From 1/6/22 you will no longer be able to order prescriptions via our telephone lines.
This difficult decision to switch off the telephone line has been made to ensure patient safety when requesting medication.
- Cantilupe Surgery: (01432 267266) prescription lines open 08:30 – 15:00* Monday – Friday.
- Hampton Dene Surgery: (01432 276429) prescription lines open 11:30 – 15:00* Monday – Thursday (closed 12:45 –13:45) and 09:30 – 12:30 on Friday.
We are now able to send almost all of your prescription directly to a Pharmacy; this is called the Electronic Prescribing Service (EPS) Please make your chosen Pharmacy clear when you request your prescription.
See more details here EPS on the NHS website.
Most pharmacies, if requested, will collect and make up your prescription ready for collection – please check with your pharmacist.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
You can find information concerning our Prescription Fees here.